Refund policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at info@aurowellness.com to obtain an Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and Email info@aurowellness.com with Order Number and reason for Return. Put order Number in the box when package is returned., then mail your return to the following address:
Auro Wellness
Attn: Returns
RMA #
511 S Harbor Blvd
Bldg F
La Habra , CA 90631
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned:
● The Glutathione Revolution and all Wholesale Orders
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● A 10% restocking fee will be charged for all returns.
● For returns on opened products, Auro Wellness will only accept 1 return for 1 product. Customer does not need to mail back this product. However, All other products that wish to be refunded must not be used or opened from company seal.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
5623529630